Groceries Ahead provides grocery shopping and delivery services in the Charleston, Hilton Head, and Myrtle Beach areas. Our website address is https://www.groceriesahead.com. You can reach us at [email protected] or (843) 508-6707.
Information We Collect
When you place an order we collect the information needed to fulfill it: your name, email address, phone number, delivery address, delivery instructions, and your order contents. Payment card details are processed by our payment processor and are never stored on our servers. If you create an account, we also store your order history so you can reorder easily.
Like most websites, we automatically collect standard technical information such as IP address and browser type, which we use for security, spam prevention, and to keep the site working well.
How We Use Your Information
We use your information to take, fulfill, and deliver your orders; to communicate with you about your order (including delivery updates); to respond to your questions; to improve our service; and, if you have opted in, to send you occasional service emails such as reorder reminders. Every marketing email we send includes an unsubscribe link.
Text Messaging (SMS) Privacy
If you opt in to receive text messages from Groceries Ahead (for example, order and delivery updates), we collect your mobile phone number and your consent record solely to send you those messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, or sold to, any third party. You may opt out at any time by replying STOP to any message; reply HELP for help. See our Mobile Messaging Terms for full program terms.
Sharing Your Information
We do not sell your personal information. We share it only with the service providers required to run our business — our payment processor, our email and text message delivery providers, and our website hosting provider — and only to the extent needed to provide the service. These providers may not use your information for their own purposes. We may also disclose information when required by law.
Cookies
Our site uses cookies to keep your cart and login working and to understand how the site is used. You can set your browser to refuse cookies, though parts of the site (such as checkout) may not function without them.
How Long We Keep Your Data
We keep order records for as long as needed for accounting, legal, and customer-service purposes. If you have an account, you can view and edit your personal information at any time from your account page.
Your Rights
You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it (except data we must keep for administrative, legal, or security purposes). Email [email protected] and we will take care of it.
Changes to This Policy
If we make material changes to this policy we will post the updated version on this page with a new effective date.
